Taxi Pass Program

Taxi Pass Program

Taxi Pass Appointments

To prevent the spread of COVID-19 we have limited space in the office. To avoid overcrowding, those purchasing taxi passes must book an appointment in advance. You can book your appointment online or call (780) 624-1000. Thank you for your understanding.

Is It Time for You to Renew?

Low Income Clients have had their renewal extended to August 31, 2020. Renewal dates for other clients can be found below.

The renewal process is now online and can be completed using either a computer or your phone. You will need to fill out the application form and upload your Proof of Residency and Income Tax documents.

If you are having trouble submitting online, please call (780)624-1000 for assistance. Do not bring documents to the office without calling ahead, they will not be accepted without a prior appointment.

What is the Taxi Pass Program?

The Taxi Pass Program helps reduce the cost of taxi rides for eligible clients who live in the Town of Peace River. Every month clients can buy 3 booklets of 20 tickets each. One booklet costs $15. Each booklet provides $100 in Taxi rides, for approximately an 85% subsidy.

Who is Eligible for the Taxi Pass Program?

To qualify for Taxi Passes you must live in Peace River and be at least 18 or older. You must also meet one of the following criteria:

  • Senior, age 65 and over
  • Low Income – Individual: Annual income below $15,000 for a single person with no children
  • Low Income – Family: Annual income below $25,000 for combined family income. A family can be a couple with no children or one or two parents with dependent children. Combined family income means the income of both adult partners in a family, if applicable.
  • AISH (Assured Income for the Severely Handicapped) recipient
  • Students at Northern Lakes College

How Do I Apply?

Applications are now online. You can complete the application and upload your documents either a computer or phone. If you are having trouble applying online, you can call (780)624-1000 for assistance. Paper applications and documents will not be accepted without prior arrangement and an appointment.

It will take up to 5 business days for your application to be processed. We will contact you by phone or e-mail to let you know if your application has been approved.

Low Income Agency Referral

If your situation has changed since you filed your Income Taxes, or if you cannot get a copy of your Income Tax information, you can provide a referral from a Social Support Agency that you are working with, such as Income Support, Alberta Works, the Women’s Shelter, Sagitawa Friendship Centre, the Food Bank, etc. You are only able to use a referral once, the following year you must provide your Income Tax documents to stay on the program.

Low Income Agency Referral Form (PDF | 123 kb)

When Do I Need to Renew?

All clients need to renew their eligibility each year. You will need to fill out an Application form and provide your current documents.

Seniors – January Renewal
Seniors may be asked to show Proof of Residency every year. If you haven’t purchased any Taxi Passes in a full calendar year (January 1 – December 31) you will be moved to Inactive and will need to update your information by filling out a new Application and Renewal form.

AISH Clients – January Renewal
You will need to provide a copy of your current AISH card and Proof of Residency before January 31 to keep buying passes.

Low Income Clients – May Renewal
You will need to renew by May 31 of every year. You will need to provide a copy of your current Notice of Assessment or Income Tax Summary, and Proof of Residency.

If you live with a spouse or partner, you will also need to bring a copy of their current Notice of Assessment or Income Tax Summary.

Students at Northern Lakes College – Renewal depends on enrolment dates

How Many Passes Can I Buy?

You are allowed to buy up to 3 books of Taxi Passes every month. You will pay $15 for each book. Each book has 20 passes in it, each pass is worth $5 towards the cost of a taxi ride. If you buy all 3 books it will cost you $45, which gives you $300 in Taxi rides. That’s an 85% subsidy of the cost of taking a Taxi.

Do I Need ID to Buy Passes?

You will be asked to show your ID every time you come in to purchase, so please make sure you bring it with you. We accept a very wide range of ID types, and your ID does not need to have a photo on it. Some of the accepted types of ID are: Driver’s License or Government ID card, School ID, Passport, Alberta Health Care Card, Treaty Card, Metis Nation ID card, Firearms card, or birth certificate. Other forms of ID can also be accepted so please contact Community Services if you are not sure.

How Do I Use Taxi Passes?

Each pass is worth $5 towards the cost of a taxi ride and is used like a $5 bill. You can pay the entire cost of the ride using passes, or you can choose to use a combination of passes and cash. For example, if your ride costs $15 you can pay with 3 passes, or you could decide to pay with 2 passes and $5 of your own cash.

The Taxi Bylaw requires all taxis to post their rates on the vehicle. You can also ask how much your ride will cost when you call for a ride, so that you know how many passes you will need.

Which Taxis can I Use?

The following Taxi Companies accept Taxi Passes:

  • Grimshaw Taxi – 780-625-4383
  • Peace River Taxi – 780-624-3020
  • Ruby’s Taxi – 780-625-6853
  • True North Taxi – 780-617-0072

Where do I Buy Passes?

You can buy passes at two locations:

Main Town Office 9911-100 Ave Payment Methods: Debit or Cash Hours: Monday-Friday 9:00 AM – 4:30 PM. First floor entrance with ramp.

Community Services 10008-100 Ave Payment Method: Cash only Hours: Monday – Friday 9:00 AM – 12:00 PM, 1:00 PM – 4:30 PM. Second Floor, no lift.

Please note that due to COVID-19 the Community Services office may be closed to the public, and hours for either office may be adjusted.

Can I Buy My Passes Early?

You must wait until the first business day of the month to buy your passes, even if the first of the month falls on a weekend or holiday. The Town Office is closed on Statutory Holidays.

What If I Didn’t Buy My Passes Last Month?

You are only allowed to buy passes for the current month, you cannot carry passes over to the next month.

Who Can Buy My Passes? – Alternate Purchasers

You must buy your passes yourself, but if you cannot come in to buy your passes you can fill out an Authorization for Alternate Purchaser form and name one other person to buy your passes. You must fill out the form in person, and it must be witnessed and signed by a staff member. It will expire on June 30 of the year after you sign and then you will need to come in and sign a new form. You can also choose an expiry date if you only want to authorize the person for a short time. Please call (780)624-1000 to make an appointment if you would like to set up an alternate purchaser.

What If I Need More Passes? – Severe Medical Need

In the case of Severe Medical Need, you can apply for one additional book of passes per month. The maximum number of books allowed for any individual is 4 per month.

Severe Medical Need means you need to go to the hospital for life saving medical treatment at least once a week for an extended period. Examples are dialysis, daily IV antibiotics or fetal monitoring for a high-risk pregnancy. Appointments such as physiotherapy or lab work do not qualify as Severe Medical Need.

If you have a Severe Medical Need you can have your doctor or another health care provider such as a dialysis nurse fill out a Severe Medical Need form. You will be approved for the duration of your need only, which may be only one month. If your condition is permanent, you may be asked to provide another signed form in the future so we can ensure our records are correct.

Severe Medical Need Form (PDF | 114kb)

What If I Have a Problem With a Taxi?

If you have a concern about the Taxi Pass Program, such as a driver not accepting passes, or charging more passes than the posted rate, please report your concerns to Community Services, (780)624-1000 or communityservices@peaceriver.ca.

If you have concerns about that are not about Taxi Passes, such as unsafe or erratic operation, cleanliness, courteous service, fares, or other matters related to taxi service please contact the Community Peace Officer at (780) 624-2574.

Please be aware that the Town of Peace River does not accept anonymous complaints, and you will need to give your name and contact information. Your identity and personal information will never be shared with the Taxi Company or Driver you are reporting.

I Have More Questions, Who Can I Contact?

The Taxi Pass Program is administered through the Community Services office of the Town of Peace River, and you should call or e-mail if you have any questions. The Main Town office sells passes but may not be able to answer all program specific questions.

Phone: (780)624-1000
E-mail: communityservices@peaceriver.ca
Address: 10008-100 Ave (on the South side of the Town Office building, second floor)