Town of Peace River’s COVID-19 Response

Health information on COVID-19 can be found on the Alberta Health Services website as well as Alberta Health’s. There is also an online self-assessment tool for those who are concerned about symptoms. Alternatively, AHS’ Health Link service – dial 811 – is available to offer health advice and information.

Town of Peace River’s COVID-19 Response

Updated March 26, 2020, at 3:15 pm

Social Services Support for COVID-19

Communication from Town Council

On this Page

Impacted Municipal Facilities & Services
Municipal Responsibilities
Social Distancing
COVID-19 Phone Scam

Impacted Municipal Facilities & Services

Closures are in place at several municipal facilities until further notice:

We have closed our playground equipment to public use. This step is being taken to protect public health as sanitizing the equipment cannot be done with enough frequency to ensure their safety. At this time we ask that the public do not use the playground equipment. Park areas, green spaces, and trails remain open although social distancing, keeping 2m or 6ft between yourselves and others, is encouraged.

Booking events at these facilities have been postponed until we have a clear idea of when they will reopen. Groups will be contacted when booking is available again. Facility information including plans to reopen will be shared on social media and this page. Each facility’s Facebook page in linked in the list above.

All board and committee meetings have been cancelled until further notice, members will be contacted when the meetings resume.

Applications and forms for various services, normally available in the office, are available here.

Utility Bills 

Payments can be made via online or telephone banking, by monthly Pre-Authorized Payment (or automatic withdrawal), by cheque in the mail, or the payment slot left at the Town Hall (up the wheelchair ramp on the south side of the building). For those who have not signed up for the Pre-Authorized Payment program and wish to do so, please call our office and we can arrange things. We understand that with many businesses slowing down and many people facing uncertain financial situations utility payments may be burdensome.

We are working on a mechanism regarding payment deferrals for utilities and will have more information in the coming days. We want to assure you that water will not be shut off for non-payment at this time.

Taxi Passes

We understand that the taxi pass program is not an optional means of support but a literal lifeline for critical medical services and other things. Our taxi pass program will continue but there will be some changes. Beginning on Monday, March 23 please call (780) 624-1000 between 9 am to 12 pm and 1 pm to 4:30 pm Monday through Friday to arrange taxi pass pickup. If you are a new client please call that number as well to apply for the program.

Council meetings

Through this time Town Council will continue to meet to direct the business of the Town. Meeting audio will be posted immediately following the Council meeting and will be accessible on Town Council’s webpage ( We are looking for methods to allow remote public participation, even though due to existing technology it may be somewhat limited.

During our meeting on Monday, March 23 Council will be discussing our COVID-19 response and ways to support residents both physically and financially. This will include reviewing measures related to utility payment deferrals, property tax deferrals, and whether a state of local emergency declaration would be warranted.

Other services

Town Hall provides many other services, which will need to be accessed by phone or electronic means. Below is a list of the services that will continue to be accessible via our main office phone line (780) 624-2574.

  • Development and building permits,
  • Taxi driver permits,
  • Business licences,
  • Cemetery services,
  • Opening & closing utility accounts,
  • Recycling and solid waste collection, and
  • Family and Community Support Services (FCSS).

Information on this page will be reviewed and updated daily as conditions change.

Water & Sewer

Public Works is continuing to work on maintaining the Town’s infrastructure For after-hours water or sewer issues please call the Town office at (780) 624-2574 to connect with our after-hours answering service.

A friendly reminder that Lysol wipes, baby wipes, or any cleaning wipes, should be thrown out in the garbage, not flushed down the toilet. These wipes do not degrade in the pipes, instead, they clog the pipes causing sewer backups.

Garbage Collection 

We are temporarily suspending the requirement for bag tags for additional garbage. Anyone who has additional trash that can’t fit in their bin should put the extra bags on the curb along with the bin. They will be picked up without the need for additional bag tags.

Municipal Responsibilities

As the COVID-19 pandemic continues to grow in Alberta the Town of Peace River has activated our Emergency Coordination Centre (ECC) to manage our response locally. Our focus continues to be on the provision of critical services, such as water and wastewater treatment, as well as fire and protective services to the residents of Peace River. We are continuing to actively monitor the COVID-19 situation in Alberta.

The Province of Alberta’s Pandemic Influenza Plan (March 2014) summarizes the Town’s responsibilities with the following excerpt:

Local Authorities

Under the Municipal Government Act, the role of the local authorities (municipalities, Métis communities) is to ensure a safe and viable community through the continuity of local government and critical services and emergency response. Local authorities’ responsibilities include:

  • Reviewing and implementing response plans (Municipal Emergency Management Plans) and business continuity programs.
  • Maintaining the continuity of critical municipal services in consultation with AHS and business and industry (fire, police, water treatment/delivery, waste management).
  • Liaising with AEMA, AHS and other partners to align with broader provincial response and recovery.

Social Distancing

Information adapted from Government of Alberta

The most important measure that Albertans can take to prevent COVID-19 is to practice good hygiene. When out in public, practicing social distancing can help you reduce your risk by minimizing contact with others in the community.

What is social distancing?

  • Social distancing involves taking steps to limit the number of people you come into close contact with.
  • This is not the same as social isolation. You do not need to remain indoors, but you do need to avoid being in close contact with people.
  • Going for a walk in your neighbourhood or park is encouraged as long you maintain distance from others.
  • Go out for groceries, medical trips and other essential needs, but try to maintain a distance of at least 2 metres (6 feet) between yourself and other people.
  • In order to minimize the risk of acquiring COVID-19, reduce the number of times you leave your house to perform errands.

Elevator etiquette

  • Avoid overcrowding – take the stairs or wait for the next elevator.
  • Cover your cough.
  • Avoid touching your face after pushing the button.
  • Limit the number in an elevator car to 2-3 people.
  • Wash with soap or else sanitize your hands after leaving the elevator.

Grocery shopping

  • Order online and deliver if you can.
  • If you cannot, try to shop at times when there are fewer shoppers (first thing in the morning or late at night).
  • Wipe down the handle of grocery carts and baskets, and wash or sanitize hands before entering and after leaving the store.
  • Use self-checkout if available.

Small social gatherings

  • Family visits, house parties- postpone if possible or hold virtually.
  • Cancel if household members are senior citizens or have high-risk medical conditions – consider ways of virtually supporting those loved ones who are at high risk and are choosing to stay home.
  • Do not go to any gathering if you have a fever or a cough, even if symptoms appear to be mild or resembling a mild cold.

If necessary to gather:

  • Have hand sanitizer for guests to use when they come over.
  • Wipe frequently touched areas with Lysol or disinfectant wipes pre- and post-gathering (doorknobs, light switches, bathroom taps, etc.).
  • Consider using disposable dishes and utensils.

COVID-19 Phone Scam

We have received reports of a phone scam taking place across Alberta, including in Peace River, where residents are told they have tested positive Coronavirus and then asked for credit card info. In response Alberta Health Services posted the following:

“AHS will never call & ask for credit card information. Please hang up immediately and report by calling the non-emergency line for local law enforcement.” [Source – AHS on Twitter]


Get Active!

Staff at the Baytex want to make sure you are staying active during this time of social distancing!

We invite you to play along & check off as many of the activities as you can on our Health & Wellness Checklist! Submit your final copy to to be entered to win a prize!!

Bonus entries: Post a photo on Facebook or Instagram doing an activity and tag @PeaceRiverAb or @BaytexEnergyCentre

Tap or click to download a printable PDF version.

Children’s Activity &Colouring Book

Talking with young children about COVID-19 can be difficult. We would like to share this helpful resource passed along to us by the Government of Alberta. Here you will find activities and colouring aimed at helping children (under 7) to work through the emotions they may be feeling in relation to COVID-19.

Free PDFs can be downloaded at the link provided and may be printed.

Government of Canada & Alberta Resources

Government of Canada’s COVID-19 Economic Response plan Including:

Government of Canada, COVID-19 Outbreak Information

Government of Alberta, COVID-19 Information

Resources for Employers

Government of Canada resources: For the latest updates:

The Government of Canada offers the Work-Sharing Program, which is designed to help employers and employees avoid layoffs when there is a  temporary reduction in the normal level of business activity that is beyond the control of the employer.   For more info check out the Work-Sharing program website or call the Employer Contact Centre at 1-800-367-5693.

  • Employment Insurance Program:

The Government of Canada offers benefits for individuals who may qualify if they have lost their job.

Government of Alberta resources:  For the latest updates:

Additional Links: